Product design question
The State of Hawaii wants to ensure that travelers coming in follow the COVID guidelines like social distancing, etc. and to enforce the guidelines. Design a product to address this.
- Product design
- Hard
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What this question tests
Product design under real public-health and policy constraints, with explicit attention to privacy and data retention.
How to approach it
- Clarify the goal: ensure travelers follow guidelines, testing or vaccination proof and social distancing, as a condition of entry, grounded in real programs like Hawaii's Safe Travels.
- Identify the users: travelers needing a simple compliance process, and state health officials needing verification and enforcement capability.
- Prioritize the entry-verification step first, the highest-leverage checkpoint, test results or vaccination proof before or at arrival.
- Propose a digital health pass, QR-code based, submitted pre-arrival and verified at the airport, similar to the actual real-world system.
- Address privacy explicitly: minimize data retention, use verification tokens rather than storing full medical records centrally, and set clear deletion timelines.
- Define success as compliance verification rate at entry and a reduction in manual, error-prone paper-based checks.
What a strong answer includes
- Grounds the answer in the actual real-world Safe Travels program, showing awareness of the real context rather than inventing from scratch.
- Explicitly addresses data privacy and retention, a critical, often-overlooked constraint for health-status products.
- Focuses on the single highest-leverage checkpoint, entry verification, rather than the far harder problem of continuous behavior monitoring.
Common mistakes
- Proposing invasive, continuous location or behavior tracking to 'enforce' social distancing, a major privacy overreach.
- Ignoring the real precedent and privacy or data-retention considerations entirely.
Likely follow-up questions
- How would you handle travelers without smartphones?
- What would you do about false or forged test results?
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Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovery and strategy for AI products
- Chapter 7: AI UX and human oversight: design for a system that is wrong sometimes
- Chapter 14: Get the job: the AI PM interview loop