Product design question

What parameters will you take into consideration while designing a recommendation engine for Netflix?

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What this question tests

Technical and product understanding of recommendation systems, checking you know the real inputs and tradeoffs, not just 'AI picks good shows'.

How to approach it

  1. Clarify the objective the recommendation engine should optimize for, such as watch time, completion rate, or long-term retention, since these can conflict.
  2. List input signals: explicit signals like ratings and watchlist adds, and implicit signals like watch history, completion rate, and time of day.
  3. Consider content-based features, genre, cast, and metadata, alongside collaborative filtering based on similar users' behavior.
  4. Address cold start, both for new users with no history and new content with no engagement data yet.
  5. Discuss diversity and exploration, ensuring recommendations do not over-narrow into a filter bubble that reduces long-term satisfaction.
  6. Mention evaluation, proposing offline metrics like precision and recall alongside online A/B testing on watch time and retention.

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