Strategy question

What should Uber Eats' goals be next for the next 12 months?

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What this question tests

Setting a coherent set of strategic goals for a competitive, thin-margin marketplace business, grounded in industry reality.

How to approach it

  1. State the current context: food delivery is competitive and low-margin, with investor scrutiny on unit economics.
  2. Frame three plausible goal areas: profitability, market-share retention in core cities, and diversification into grocery or retail delivery and ads.
  3. Prioritize profitability given the sector's known margin pressure.
  4. Propose supporting initiatives: grow membership penetration, like Uber One, for higher basket size and lower marketing cost, plus expand retail and grocery delivery on the existing driver network.
  5. Add a growth lever: advertising revenue from restaurant partners, a high-margin line already being expanded.
  6. Define success as contribution margin per order, membership penetration rate, and ad revenue as a share of gross bookings.

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