Product design question
What would you build to replace service dogs?
Practice this question out loud. An AI interviewer asks it, follows up like a real interviewer would, and scores your answer. Type or speak.
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What this question tests
Tests open ended product design in a physical, safety critical context: reasoning about a hard to automate human and animal task.
How to approach it
- Define the specific service dog function to replace, such as guiding visually impaired individuals or detecting medical events like seizures.
- Identify why this is hard: service dogs combine mobility assistance, real time judgment, and emotional companionship that technology struggles to replicate fully.
- Propose a scoped solution, such as a combination of a navigation robot or smart cane with sensor based medical event detection, rather than a single general purpose replacement.
- Address the trust and safety bar explicitly, since failure in this category has real physical safety consequences.
- Define success: task completion rate for the specific function, and user trust or reliance over time.
- State clearly which specific service dog function you chose to focus on, since the full role is too broad for one product.
What a strong answer includes
- Scopes the problem to one concrete function, for example guiding a visually impaired user safely through obstacles, rather than trying to replace all service dog capabilities at once.
- Proposes a specific mechanism, a sensor equipped smart cane or small navigation robot combined with haptic feedback, grounded in existing assistive technology approaches.
- Addresses the safety critical bar directly, proposing extensive real world testing and a human fallback option before full reliance is expected.
- Sets a measurable goal, for example a stated task completion and safety incident rate compared to trained service dogs in equivalent scenarios.
Common mistakes
- Trying to replace every function of a service dog at once instead of scoping to one specific, addressable task.
- Underestimating the safety bar required, since failures in this category can cause real physical harm to a vulnerable user.
Likely follow-up questions
- How would you validate this is actually safer or as reliable as a trained service dog?
- What would you do for the emotional companionship aspect that is much harder to replicate?
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Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovery and strategy for AI products
- Chapter 7: AI UX and human oversight: design for a system that is wrong sometimes
- Chapter 14: Get the job: the AI PM interview loop