Strategy question

Why did Amazon get into the hardware space?

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What this question tests

Whether you understand a real company's strategic logic well enough to explain it in business terms, not just recall facts.

How to approach it

  1. State the core strategic reasons: Amazon hardware, like Echo and Kindle, drives usage of Amazon's services, like Alexa shopping and Prime content.
  2. Explain the data and ecosystem lock-in angle: owning the device gives Amazon direct access to usage data and a controlled customer touchpoint competitors can't reach.
  3. Note the low-margin hardware, high-margin ecosystem strategy: devices are often sold near cost to drive higher-margin services and retail purchases.
  4. Give a concrete example, such as Echo devices driving voice shopping and smart home purchases within Amazon's ecosystem.
  5. Address the defensive angle: controlling the hardware layer protects Amazon from being dependent on competitors' platforms, like Apple's iOS or Google's Android.
  6. Tie it back to the underlying business model, since Amazon's core profit engine is retail and cloud, and hardware serves both.

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