Strategy question
You are a product manager in AirBNB and need to improve the post-booking customer experience. What would you do?
- DoorDash
- Strategy
- Medium
Practice this question out loud. An AI interviewer asks it, follows up like a real interviewer would, and scores your answer. Type or speak.
Start a mock interview on this question · Mock interview from a job description
What this question tests
Product strategy for improving an existing customer journey stage, prioritizing based on user pain points after a purchase is made.
How to approach it
- Define the post booking journey stage precisely: from reservation confirmed to check in day.
- Identify the biggest pain points guests report, such as unclear check in instructions, host communication delays, or trip planning uncertainty.
- Prioritize by frequency and severity, focusing first on communication reliability since it affects trust most directly.
- Propose a concrete improvement, like automated check in reminders and a unified messaging timeline with the host.
- Define a success metric, such as reduction in check in related support tickets or increase in guest satisfaction scores post stay.
What a strong answer includes
- Grounds the fix in a specific, common pain point, like guests not knowing check in details until the last minute, rather than a vague improve experience answer.
- Proposes a concrete feature, such as a pre arrival checklist with host messaging built in, tied to a measurable outcome.
- Names a metric like a 15% drop in check in support contacts as an illustrative target.
Common mistakes
- Listing many improvements without prioritizing the highest impact one first.
- Proposing features without a way to measure whether they actually improved the experience.
Likely follow-up questions
- How would you prioritize this against pre booking improvements?
- How would hosts be affected by this change?
More strategy questions
- How would you run a promotion to increase top-line, in-store revenue for Target? How would you decide what to promote? How would you run the experiment?DoorDash · Strategy · Hard
- Should DoorDash expand into grocery subscription services?DoorDash · Strategy · Hard
- How would you increase repeat orders for DoorDash?DoorDash · Strategy · Hard
- An engineer suggests showing suggested Buy/Sell Groups on users' newsfeed instead of the People You May Know section. How do you determine if that is a good idea or not?Meta · Strategy · Medium
- How would you monetize Facebook messenger?Meta · Strategy · Medium
- Uber Eats added a surcharge of $4 for all food delivery orders under $20. Why did uber eats add this surcharge? How is it going to change user behavior?CarGurus · Strategy · Medium
More questions from DoorDash
Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovery and strategy for AI products
- Chapter 9: Prove it paid off: outcomes, economics, and pricing
- Chapter 14: Get the job: the AI PM interview loop