Product design question

You are tasked with improving podcast engagement on Spotify. What would you do?

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What this question tests

Whether the candidate can identify specific engagement gaps for a content format and propose fixes tailored to how people actually consume podcasts.

How to approach it

  1. Clarify the metric of concern: is it discovery (finding new shows), completion rate (finishing episodes), or repeat listening (returning weekly).
  2. Segment users: casual browsers who sample and drop off versus habitual listeners with a regular routine, since fixes differ.
  3. Name likely pain points: weak discovery for niche shows buried under top-charts bias, and no easy way to pick up mid-episode across devices.
  4. Prioritize a fix: improve personalized discovery (similar to music recommendations) and seamless cross-device resume, since these address the biggest drop-off points.
  5. Define success as completion rate lift and weekly active podcast listeners, segmented by new versus habitual listeners.

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