Product design question

You have been made the PM of Payments at Google and have been tasked with building a product for very busy people. How would you design it?

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What this question tests

Tests translating a vague persona, very busy people, into concrete pain points and a payments-specific solution.

How to approach it

  1. Define busy as time-poor professionals wanting payments to require zero manual steps and no cognitive overhead.
  2. Identify pain points: manually tracking and paying recurring bills, forgetting to split shared expenses, and re-entering payment details across apps.
  3. Design auto-pay orchestration across recognized recurring bills with a single approval digest, not blind auto-pay, plus one-tap expense splitting and a unified payment inbox.
  4. Prioritize the recurring-bill digest first, since it removes the most repetitive manual task for this persona.
  5. Define success as manual payment actions avoided per user per month, digest approval rate, and time-to-complete a payment task.

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