Behavioral question
Describe a time you had to make a fast external communications decision about a product or technology story before all the facts were settled. What was the situation, what options did you consider, what principle or framework guided your decision, how did you manage accuracy and reputational risk, and what happened afterward?
- Harvey
- Behavioral
- Hard
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What this question tests
A behavioral question testing judgment under time pressure on external communications, balancing accuracy, reputational risk, and speed.
How to approach it
- Situation: a specific moment requiring a public or customer-facing statement about a product or technology story before all facts were confirmed.
- Task: state the pressure, for example media or customer inquiries arriving faster than internal fact-finding could conclude.
- Action: describe the principle used, for example stating only what was confirmed and explicitly flagging what was still under investigation, rather than guessing or staying silent.
- Action: describe who was consulted quickly, such as legal, comms, or engineering leads, and how the message was finalized under time pressure.
- Result: state what was said, how it held up once full facts emerged, and any correction needed.
- Reflection: state what would be done differently with more time.
What a strong answer includes
- Shows a clear principle, saying only what is confirmed and flagging uncertainty explicitly, rather than either silence or overclaiming.
- Names the fast cross-functional check used, for example a quick legal and engineering read before the statement went out.
- Shows the outcome held up under scrutiny, or explains transparently what had to be corrected and how.
Common mistakes
- Overclaiming certainty to sound authoritative before facts were confirmed.
- Going completely silent when some communication was clearly expected.
Likely follow-up questions
- How would you decide who has final sign-off on a statement like this?
- What would you do if new facts contradicted the statement a day later?
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More questions from Harvey
Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 13: Lead the room: staff moves, forward-deployed PM, and the portfolio
- Chapter 14: Get the job: the AI PM interview loop