Strategy question
Design a product to improve diners' experiences at restaurants after they finish the meal.
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What this question tests
Tests product design for a specific, underexplored moment in an existing customer journey rather than the whole dining experience.
How to approach it
- Scope narrowly to the post-meal moment: paying the bill, giving feedback, and deciding what to do next, not the full dining experience.
- Identify pain points: waiting to flag a server for the check, splitting the bill among a group, and no easy way to leave feedback or find a next activity.
- Design contactless checkout via QR code with flexible bill splitting, plus an optional quick feedback prompt and a suggested next-stop, dessert, drinks or a nearby activity.
- Prioritize contactless checkout first, since it addresses the most universal friction, the wait for the check.
- Define success as checkout time reduction, feedback response rate, and click-through on next-stop suggestions.
What a strong answer includes
- Scopes tightly to one real moment, checkout, instead of redesigning the entire dining experience.
- Addresses bill splitting explicitly, a common and specific group-dining pain point.
- Adds a monetizable extension, next-stop suggestions, without overloading the core checkout flow.
Common mistakes
- Trying to redesign the whole restaurant experience instead of focusing on the post-meal moment.
- Ignoring bill-splitting friction, one of the most common complaints about group checkout.
Likely follow-up questions
- How would you get restaurants to adopt this without disrupting their existing POS system?
- How would you monetize the next-stop suggestion feature?
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Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovery and strategy for AI products
- Chapter 9: Prove it paid off: outcomes, economics, and pricing
- Chapter 14: Get the job: the AI PM interview loop