Product design question
Design an airport for the new generation.
- Zolo
- Product design
- Hard
Practice this question out loud. An AI interviewer asks it, follows up like a real interviewer would, and scores your answer. Type or speak.
Start a mock interview on this question · Mock interview from a job description
What this question tests
Tests systems level product design: reimagining a complex physical space and service flow for a next generation of travelers.
How to approach it
- Identify who uses an airport: travelers of varying urgency, airline staff, and security and customs operations.
- Define what next generation means here, likely faster security and boarding through biometric identification and reduced physical queuing.
- Propose core redesigns: biometric single token travel from check in through boarding, and dynamic space use that adapts to flight volume.
- Address a specific pain point, such as long security lines, with a concrete solution like pre cleared biometric lanes.
- Define success: average time from arrival to gate and passenger throughput per hour.
- State the assumption about which airport scale, a major international hub or a smaller regional airport, you are designing for.
What a strong answer includes
- Grounds the redesign in a specific pain point, long security and boarding queues, and proposes biometric single token identification from curb to gate.
- Proposes dynamic space allocation, reconfigurable gate and lounge areas that flex with real time flight volume rather than fixed zones.
- Addresses accessibility and edge cases, ensuring biometric systems have manual fallback for travelers who opt out or cannot use them.
- Sets a measurable goal, for example a stated reduction in average security to gate time and increased passenger throughput per hour.
Common mistakes
- Designing a purely aesthetic or futuristic airport without addressing concrete throughput or security bottlenecks.
- Ignoring privacy concerns and opt out needs around biometric identification systems.
Likely follow-up questions
- How would you handle travelers who opt out of biometric identification?
- What would be your single highest priority redesign if you could only fix one thing?
More product design questions
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- Develop a seller score algorithm for Walmart Marketplace.Walmart · Product design · Hard
- Design an application launching in the US marketplace that enables patients to find doctors.Meta · Product design · Hard
More questions from Zolo
Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovery and strategy for AI products
- Chapter 7: AI UX and human oversight: design for a system that is wrong sometimes
- Chapter 14: Get the job: the AI PM interview loop