Product design question

How would you make WhatsApp more user-friendly for the elderly to use?

Practice this question out loud. An AI interviewer asks it, follows up like a real interviewer would, and scores your answer. Type or speak.

What this question tests

Inclusive design thinking: adapting a mainstream product for an underserved accessibility segment.

Clarify the segment: elderly users with possible vision, dexterity, or tech literacy challenges.
Identify pain points: small tap targets, unclear icons, and confusion around video calls or multiple chats.
Prioritize legibility and simplicity, since cognitive load reduction matters more than adding new features for this group.
Propose a simplified mode: larger text and buttons, fewer icons, and a single home screen with recent contacts.
Add voice message and voice call shortcuts, since typing may be harder than speaking for some elderly users.
Define success as increased message and call completion rate among users who opt into the simplified mode.

Names concrete accessibility barriers, small tap targets and icon ambiguity, rather than a vague 'make it simpler' answer.
Proposes an opt in simplified mode rather than redesigning the whole app, which protects the experience for other users.
Gives an illustrative number, e.g. assumes a 20 percent drop in failed taps after enlarging touch targets.
Considers voice as an alternative input method, addressing both vision and typing difficulty in one solution.

Redesigning the entire app for elderly users instead of offering an opt in simplified experience.
Not being specific about which physical or cognitive barriers are being addressed.
No metric tied to actual usability improvement for this segment.

Chapters of the AI PM course that teach what this question tests.