Product design question
You’re a PM at Agoda and the CEO is considering adding a “Book a Spa” feature to the platform. What would you suggest they do?
- Agoda
- Product design
- Hard
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What this question tests
Tests feature-prioritization judgment, deciding whether a plausible-sounding idea is worth building before designing it.
How to approach it
- Clarify the CEO's goal: incremental revenue, differentiation or retention; assume revenue and attach rate since spa is an ancillary booking.
- Check for demand signal first, whether users already search spa or book spa-inclusive hotels at higher rates, before committing.
- Segment on leisure and wellness travelers booking hotels, since business travelers show low relevance for this feature.
- If the signal is positive, scope a lean MVP that surfaces spa add-ons only for hotels already partnered with a spa, not a full marketplace.
- Define success as attach rate of spa bookings to hotel bookings, incremental booking value per user, and partner spa fill rate.
What a strong answer includes
- Pushes back constructively on the CEO's idea instead of agreeing blindly, validating with existing search or booking data first.
- Scopes a lean MVP, partner-hotel spas only, instead of a full spa marketplace, respecting the hard difficulty by weighing feasibility.
- Ties the recommendation to a measurable revenue lever, attach rate, rather than a vague feature description.
Common mistakes
- Designing a full spa marketplace without validating demand first.
- Agreeing to build it just because the CEO suggested it.
Likely follow-up questions
- What data would convince you not to build this?
- How would you structure the partnership or commission model with spas?
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More questions from Agoda
Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovery and strategy for AI products
- Chapter 7: AI UX and human oversight: design for a system that is wrong sometimes
- Chapter 14: Get the job: the AI PM interview loop