Strategy question

"You're the PM for Google AdWords. One of the core initiatives you own is to increase spend, account engagement, and number of accounts in the SMB (small-to-medium) business space. What does your 1-year roadmap look like?"

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What this question tests

Tests strategic roadmap thinking for a specific customer segment within a large advertising platform, balancing growth across three related metrics.

How to approach it

  1. Define the SMB segment precisely: small and medium businesses often newer to digital advertising with limited marketing expertise and budget.
  2. Break the goal into its three components: spend growth, account engagement, and new account growth, since each needs a different lever.
  3. Propose initiatives for each: simplified campaign setup and AI assisted bidding to lower the expertise barrier and grow accounts, plus proactive optimization recommendations to grow spend and engagement.
  4. Address the SMB specific barrier, limited time and expertise, by prioritizing automation over manual campaign management tools.
  5. Define success: number of active SMB accounts, average spend per account, and engagement frequency with the platform.
  6. State the assumption about which of the three metrics, spend, engagement, or account count, should be the primary focus this year.

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