Product design question
Build a feature for lending (goods) on Facebook.
- Meta
- Product design
- Medium
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What this question tests
Product sense for a new marketplace adjacent feature where trust mechanics matter as much as the core exchange flow.
How to approach it
- Clarify the use case, peer to peer lending of physical goods, tools or equipment, among people in the same local community.
- Identify the core user need, access to items used rarely without needing to buy them.
- Identify the biggest risk, trust, since lending involves returning a physical item in good condition, unlike a simple sale.
- Propose the solution, leveraging existing trust signals, mutual friends and local groups, plus a deposit or rating system.
- Define success metrics, completed lend and return cycles and repeat lending rate within the same local network.
What a strong answer includes
- Identifies trust and item return as the core design challenge, distinct from a simpler one way sale transaction.
- Leverages a real existing asset, mutual friends and local groups, to establish trust rather than inventing a new verification system.
- Proposes a concrete mechanism, a refundable deposit plus a return condition rating, and a clear metric, percent of lends returned on time and in good condition.
Common mistakes
- Treating this the same as a buy or sell flow with no attention to the return step.
- No trust or accountability mechanism proposed for late or damaged returns.
- No metric defined for successful lend and return completion.
Likely follow-up questions
- How would you handle a dispute over a damaged returned item?
- How would you bootstrap enough lenders in a new local market?
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Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovery and strategy for AI products
- Chapter 7: AI UX and human oversight: design for a system that is wrong sometimes
- Chapter 14: Get the job: the AI PM interview loop