Product design question

Build a new product as part of the Facebook crisis management team.

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What this question tests

Product sense under a sensitive, high stakes context, and the judgment to scope a crisis product without causing harm.

How to approach it

  1. Ask the interviewer which crisis type to focus on: natural disaster, missing person, or platform level misinformation surge.
  2. Name the users: people in the affected area, their friends and family searching for them, and on the ground responders.
  3. List pain points: no fast way to confirm safety, fragmented updates, panic driven rumors spreading faster than facts.
  4. Prioritize the pain point with the widest reach and the one Facebook's graph and location data can uniquely solve.
  5. Propose a targeted safety check flow with verified local feeds sourced from official responders.
  6. Define success as percent marked safe within an hour and reduction in flagged misinformation, with a guardrail on false check ins.

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