Product design question
Design a feature for Facebook Portal to use in case of emergency.
- Meta
- Product design
- Medium
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What this question tests
Product design for a home hardware device: can you design an emergency feature that fits Portal's context, always on camera and speaker in the home.
How to approach it
- Define the scenario, assume a medical emergency, fall, or break in where a person cannot easily reach a phone.
- Identify Portal's advantage for this, hands free voice activation and an always available camera and speaker already in the home.
- Design the feature: a voice triggered emergency call that connects to a pre set emergency contact or dispatches to local services, activated by a spoken phrase.
- Add a fallback for non verbal emergencies, like a physical button press, in case the person cannot speak.
- Address false positive risk, since a misheard trigger phrase could cause unwanted calls or panic.
- Define success as response time from trigger to contact reached, and false trigger rate kept very low.
What a strong answer includes
- Uses Portal's actual hardware strengths, hands free voice and camera, instead of designing a generic emergency app feature.
- Includes a non verbal fallback, recognizing not all emergencies allow speaking clearly.
- Names false trigger rate as a real risk to manage, not just response speed.
Common mistakes
- Designing a feature that requires phone use, missing Portal's hands free advantage.
- Ignoring the false positive risk of voice activated emergency calling.
Likely follow-up questions
- How would you handle a false alarm to avoid dispatching real emergency services unnecessarily?
- How would elderly or non tech savvy users learn this feature exists?
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Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovery and strategy for AI products
- Chapter 7: AI UX and human oversight: design for a system that is wrong sometimes
- Chapter 14: Get the job: the AI PM interview loop