Product design question

Design a feature for Facebook Portal to use in case of emergency.

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What this question tests

Product design for a home hardware device: can you design an emergency feature that fits Portal's context, always on camera and speaker in the home.

How to approach it

  1. Define the scenario, assume a medical emergency, fall, or break in where a person cannot easily reach a phone.
  2. Identify Portal's advantage for this, hands free voice activation and an always available camera and speaker already in the home.
  3. Design the feature: a voice triggered emergency call that connects to a pre set emergency contact or dispatches to local services, activated by a spoken phrase.
  4. Add a fallback for non verbal emergencies, like a physical button press, in case the person cannot speak.
  5. Address false positive risk, since a misheard trigger phrase could cause unwanted calls or panic.
  6. Define success as response time from trigger to contact reached, and false trigger rate kept very low.

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