Product design question

Design a SAAS product using available augmented reality concepts.

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What this question tests

Tests product design that applies an emerging technology to a concrete B2B problem, requiring the candidate to ground augmented reality in a specific, valuable use case rather than a novelty demo.

How to approach it

  1. Clarify the target vertical: remote field service, retail merchandising, or interior design and furniture, since AR's value proposition differs by use case.
  2. Pick one concrete vertical, such as remote equipment repair guidance, where AR solves a real, expensive problem (sending an expert on-site).
  3. Identify the core pain point: field technicians often need expert guidance for rare equipment issues, and flying an expert out is slow and costly.
  4. Design the SaaS product: a remote expert views the technician's live camera feed and overlays AR annotations directly onto the equipment in the technician's headset or tablet in real time.
  5. Address adoption friction: hardware cost and technician comfort with AR devices, proposing a phone-based AR fallback to lower the barrier to entry.
  6. Define success as reduced mean time to resolution for service calls and reduced on-site expert travel cost.

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