Product design question

Design an app for scheduling appointments for SMB.

Practice this question out loud. An AI interviewer asks it, follows up like a real interviewer would, and scores your answer. Type or speak.

What this question tests

B2B2C product design where both the small-business owner and their customers are users with different needs.

Clarify: a tool for small businesses, salons, clinics, repair shops, to manage customer appointment bookings.
Identify two users: the owner or staff managing the calendar and avoiding double-booking, and the customer wanting easy self-service booking.
Surface the owner's top pain point: no-shows and manual phone-based scheduling eating staff time.
Prioritize automated reminders and easy online self-booking, since that directly reduces no-shows and admin overhead.
Propose a shareable booking link or widget, embeddable on the business's existing profile, with automated reminders.
Define success as no-show rate reduction and the percent of bookings completed without a phone call.

Explicitly designs for two audiences, owner and customer, with different needs, not a single generic flow.
Ties the feature to a real existing asset, the business's existing Page, a natural distribution channel.
Names a concrete, business-relevant success metric, no-show reduction, that an owner would actually pay for.

Designing only the customer-facing booking flow and ignoring the owner's calendar-management and no-show pain.
Not connecting the feature to the platform's existing business-profile ecosystem.

Chapters of the AI PM course that teach what this question tests.