Product design question

How can you increase 7-day retention for new users on Messenger?

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What this question tests

Tests retention-focused product thinking: can you identify what drives early habit formation in a messaging app and propose a testable intervention.

How to approach it

  1. Clarify the target: new users in their first week, where the goal is forming a messaging habit before they default back to another app (iMessage, WhatsApp).
  2. Identify why new users churn early: often a lack of contacts already on the platform (network effect gap), not knowing the app's differentiated features, or a clunky first-use experience.
  3. Prioritize the contact-network gap as usually the biggest lever, since messaging apps live or die on who else is already there.
  4. Propose a concrete intervention: a smarter contact-import and invite flow that shows a new user exactly which of their existing contacts are already on Messenger, plus a low-friction one-tap invite for the rest.
  5. Propose a secondary intervention: a guided first-week nudge highlighting a differentiated feature (like disappearing messages or group chat games) to build habit beyond plain texting.
  6. Define success as D7 retention specifically, and a supporting metric like percentage of new users who send a message to at least three distinct contacts in week one.

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