Product design question

How do you improve Slack?

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What this question tests

Competitor product critique: can the candidate name a specific weakness in a well known product and propose a focused fix.

How to approach it

  1. Confirm the scope with the interviewer, since this is being asked at Dropbox, a Slack competitor and integration partner, which shapes the lens.
  2. Identify the user: knowledge workers managing high message volume across many channels, often missing important messages.
  3. Name the pain point: notification overload and difficulty finding important information buried in fast-moving channels.
  4. Propose a fix: smarter, priority-based notifications that learn which channels and senders matter most to a given user, rather than uniform alerts.
  5. Prioritize this over cosmetic UI changes since notification fatigue is a widely cited driver of Slack dissatisfaction and channel muting.
  6. Define success as reduction in notification mute rate and increase in response rate to flagged important messages.

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