Product design question
How do you improve Slack?
- Dropbox
- Product design
- Easy
Practice this question out loud. An AI interviewer asks it, follows up like a real interviewer would, and scores your answer. Type or speak.
Start a mock interview on this question · Mock interview from a job description
What this question tests
Competitor product critique: can the candidate name a specific weakness in a well known product and propose a focused fix.
How to approach it
- Confirm the scope with the interviewer, since this is being asked at Dropbox, a Slack competitor and integration partner, which shapes the lens.
- Identify the user: knowledge workers managing high message volume across many channels, often missing important messages.
- Name the pain point: notification overload and difficulty finding important information buried in fast-moving channels.
- Propose a fix: smarter, priority-based notifications that learn which channels and senders matter most to a given user, rather than uniform alerts.
- Prioritize this over cosmetic UI changes since notification fatigue is a widely cited driver of Slack dissatisfaction and channel muting.
- Define success as reduction in notification mute rate and increase in response rate to flagged important messages.
What a strong answer includes
- Grounds the critique in a widely known real complaint, notification overload, rather than a generic wish list.
- Proposes a learned prioritization mechanism, not just more notification settings, which would add complexity without solving the core problem.
- Frames the answer with awareness of the interviewing company's competitive angle, since this is asked from Dropbox's perspective.
Common mistakes
- Proposing surface level UI changes instead of addressing the well known notification and information overload problem.
- Ignoring that the interviewer is likely probing product sense about a direct competitor to their own collaboration tools.
Likely follow-up questions
- How would you build a model to prioritize notifications without enough historical data on a new user?
- How would this fix affect Slack's engagement metrics, which are often tied to message volume?
More product design questions
- Design a TV for a car.Google · Product design · Hard
- How would you improve YouTube?Spotify · Product design · Easy
- How would you improve Google Drive?Google · Product design · Easy
- Build a product to solve the dog poop problem.Google · Product design · Hard
- How would you re-design the carwash?Spotify · Product design · Medium
- How would you improve Uber?PayPal · Product design · Easy
More questions from Dropbox
Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovery and strategy for AI products
- Chapter 7: AI UX and human oversight: design for a system that is wrong sometimes
- Chapter 14: Get the job: the AI PM interview loop