Product design question
How do you increase the paid subscription base on LinkedIn?
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What this question tests
Product design for a subscription conversion problem, checking you identify a specific value gap rather than proposing generic discounts.
How to approach it
- Clarify which paid tier is in scope, since LinkedIn has multiple, for example Premium Career versus Sales Navigator, as value drivers differ.
- Identify the target segment most likely to convert, for example active job seekers or sales professionals hitting free-tier limits, since intent-driven users convert better than casual browsers.
- List pain points: unclear value proposition before trial, and free tier limits, like InMail caps, not being felt until a user is deep in a critical task.
- Propose the design: a contextual paywall moment, prompting upgrade exactly when a user hits a limit during a high-intent action, like trying to message a hiring manager.
- Prioritize this contextual, high-intent prompt over broad marketing campaigns, since conversion is highest when framed around a concrete blocked action.
- Define success as trial-to-paid conversion rate for users who hit the contextual prompt, and confirm scope on pricing changes versus feature-led conversion.
What a strong answer includes
- Targets a specific high-intent segment, active job seekers, rather than proposing a broad discount for all free users.
- Proposes a concrete contextual paywall, triggered at the exact moment of a blocked high-value action like messaging a recruiter, which converts better than passive upsell banners.
- Explains why intent-based timing matters more than price for this segment, since job seekers under time pressure value capability over cost savings.
- Sets a measurable target, conversion rate specifically among users who hit the contextual prompt, isolating the feature's effect.
Common mistakes
- Proposing a generic price discount without addressing the actual value gap or trigger moment.
- Not identifying a specific high-intent segment, treating all free users the same.
- Ignoring existing free tier limits as the natural conversion trigger point.
Likely follow-up questions
- How would you avoid this prompt feeling intrusive to users not ready to pay?
- What other segment besides job seekers might respond well to a similar approach?
More product design questions
- How would you improve Linkedin jobs?LinkedIn · Product design · Easy
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- Design a referral system for a grocery app.Google · Product design · Medium
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- How can the retention rate be increased on a web/mobile job portal app?LinkedIn · Product design · Easy
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Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovery and strategy for AI products
- Chapter 7: AI UX and human oversight: design for a system that is wrong sometimes
- Chapter 14: Get the job: the AI PM interview loop