Metrics question

How would you determine success for the "Things to do" feature in Airbnb?

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What this question tests

Metric design for a newer product line, connecting it to the core Airbnb business rather than treating it in isolation.

How to approach it

  1. Clarify the feature's goal: helping guests book local activities and experiences alongside their stay.
  2. Define a north star, such as percentage of stays with an attached Things to do booking.
  3. Break into a funnel: browse rate, booking rate, and post experience rating.
  4. Add a guardrail: cancellation or refund rate for activities, since quality issues would hurt trust in the core platform too.
  5. Tie the metric back to Airbnb's core business, checking whether attaching an activity increases overall trip satisfaction or repeat bookings.

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