Product design question
How would you improve Facebook Messenger?
- Meta
- Product design
- Easy
Practice this question out loud. An AI interviewer asks it, follows up like a real interviewer would, and scores your answer. Type or speak.
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What this question tests
Product improvement sense for a mature, high-usage communication product.
How to approach it
- Clarify pain points: notification overload, difficulty finding important messages in group chats, and unclear response expectations.
- Pick a segment, e.g. users managing many overlapping group chats.
- Propose smarter notification prioritization, a 'needs response' inbox view, and better message organization.
- Prioritize the needs-response view first, since message overload is the top daily friction.
- Define success as reduced average time-to-reply for important messages.
- Note how prioritization avoids misclassifying an important message.
What a strong answer includes
- Names a specific, common pain point, message overload across group chats, instead of vague 'make it better'.
- Proposes a concrete organizational feature, a needs-response view, distinct from just more notifications.
- Distinguishes urgency-based prioritization from chronological ordering as the key improvement.
- Picks a friction-reduction metric, time-to-reply, over raw message volume.
Common mistakes
- Proposing more notifications when the real problem is already notification overload.
- Redesigning the whole app instead of targeting the highest-friction pain point.
Likely follow-up questions
- How would you avoid the needs-response feature adding more clutter itself?
- How would you personalize prioritization without misclassifying an important message?
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More questions from Meta
Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovery and strategy for AI products
- Chapter 7: AI UX and human oversight: design for a system that is wrong sometimes
- Chapter 14: Get the job: the AI PM interview loop