Product design question

How would you improve Facebook Messenger?

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What this question tests

Product improvement sense for a mature, high-usage communication product.

How to approach it

  1. Clarify pain points: notification overload, difficulty finding important messages in group chats, and unclear response expectations.
  2. Pick a segment, e.g. users managing many overlapping group chats.
  3. Propose smarter notification prioritization, a 'needs response' inbox view, and better message organization.
  4. Prioritize the needs-response view first, since message overload is the top daily friction.
  5. Define success as reduced average time-to-reply for important messages.
  6. Note how prioritization avoids misclassifying an important message.

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