Strategy question

Should Uber Eats be a different app from Uber Rides?

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What this question tests

Tests product portfolio strategy: weighing brand clarity and cross-sell against operational focus when deciding whether two use cases share one app.

How to approach it

  1. Note the current state: Rides and Eats are separate apps with shared login; the question is whether that split is right.
  2. Arguments for separate: distinct intents (urgent transport vs leisurely food browsing), different peak times, and a cleaner flow for each.
  3. Arguments for merging: cross-sell (a rides user orders food, raising frequency and LTV) and lower duplicate acquisition cost.
  4. Weigh the urgency mismatch: rides need a fast, uncluttered flow; food browsing would slow that down if merged in.
  5. Propose a middle path: keep separate apps, deepen cross-promotion via notifications and shared Uber One membership.
  6. Define success as cross-usage rate (riders who also order Eats) without slowing time-to-request-a-ride.

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