Product design question
Suggest a feature for Amazon that would improve user experience?
- Amazon
- Product design
- Medium
Practice this question out loud. An AI interviewer asks it, follows up like a real interviewer would, and scores your answer. Type or speak.
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What this question tests
Product sense in a mature marketplace: finding a real gap in a well built product and justifying it with user pain.
How to approach it
- Pick a specific Amazon user moment, for example post purchase uncertainty about delivery or return eligibility.
- State the pain point clearly, such as customers not knowing if an item is easily returnable before buying.
- Propose one focused feature, like a clear returnability and restocking fee indicator shown at the product page, not checkout.
- Explain why this reduces friction and builds trust, tying it to purchase confidence rather than convenience alone.
- Define a success metric, such as reduced return rate disputes or increased conversion on items showing the indicator.
What a strong answer includes
- Anchors the feature in a specific, common frustration rather than a generic better search suggestion.
- Ties the feature to a measurable business outcome, like a 5% reduction in return related support contacts.
- Considers a trade off, such as sellers gaming the returnability label, and proposes a safeguard.
Common mistakes
- Proposing a vague or overly broad feature like improve search without specifics.
- Ignoring how sellers or other stakeholders might react to the change.
Likely follow-up questions
- How would you prevent sellers from misrepresenting this information?
- How would you measure the feature's success within the first month?
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More questions from Amazon
Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovery and strategy for AI products
- Chapter 7: AI UX and human oversight: design for a system that is wrong sometimes
- Chapter 14: Get the job: the AI PM interview loop