Metrics question

What would you do if, all of a sudden, our web traffic dropped by 100%?

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What this question tests

Incident-response diagnosis, distinguishing a real product problem from a technical outage.

How to approach it

  1. Recognize a 100% drop almost certainly signals a technical outage or tracking failure, not a gradual behavior shift.
  2. First check whether the site or service is actually down, versus just the analytics pipeline being broken.
  3. If it's a real outage, escalate immediately to engineering and on-call rather than doing a product investigation.
  4. If it's a tracking issue, verify with an alternate data source, e.g. server logs versus the analytics tool.
  5. Once resolved, run a postmortem: root cause, time to detection, time to resolution, prevention steps.
  6. Note who needs to be notified and how fast.

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