Metrics question

Set goals for Facebook notifications.

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What this question tests

Tests goal-setting for a feature that can easily be over-optimized (notification volume) at the expense of user trust.

How to approach it

  1. Clarify the real objective: notifications should drive re-engagement without becoming spam that increases opt-outs, so define both a growth and a guardrail goal.
  2. Set a primary goal: lift in click-through rate on notifications that leads to a session within 10 minutes.
  3. Set a guardrail goal: keep notification opt-out and mute rate flat or declining, since raw send volume is an anti-goal.
  4. Segment goals by notification type, social (tags, comments) versus algorithmic (suggested content), since their healthy click rates differ.
  5. Propose a target, e.g. improve session-driving CTR by X% quarter over quarter while opt-out rate stays under a fixed ceiling, as the combined goal.

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