Product design question

You are the PM of Facebook Shop. What would you do?

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What this question tests

Ownership and prioritization for an existing product: can the candidate diagnose the current state and pick a focused next move.

How to approach it

  1. Clarify the current state of Facebook Shop with the interviewer, since strategy depends on whether it is early stage or mature.
  2. Identify the two sides: shoppers browsing within Facebook and Instagram, and merchants, often small businesses, managing storefronts.
  3. Name the likely core problem: social commerce has lower purchase intent than a dedicated marketplace, so conversion from browse to purchase is likely the bottleneck.
  4. Propose a focus area: reduce checkout friction (native checkout instead of redirecting to the merchant's own site) and improve product discovery through creator and influencer tagging.
  5. Prioritize checkout friction first since it is the most direct lever on conversion, a likely binding constraint.
  6. Define success as browse to purchase conversion rate and merchant retention (active sellers month over month).

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