Product design question
How would you design a new feature to make splitting payments easier for users on PayPal?
- PayPal
- Product design
- Medium
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What this question tests
Product design for a specific, well scoped feature, testing whether the candidate can define the actual friction in splitting payments today.
How to approach it
- Define the user: groups splitting a bill, rent, or shared purchase, who currently use PayPal transfers manually.
- Identify the friction: no built in way to divide one payment among several people, requiring separate manual sends.
- Propose a split request flow where one person pays a merchant or logs an expense, then requests shares from named contacts.
- Describe the mechanism: integration with PayPal's existing contacts and request money flow, with reminders for unpaid shares.
- Define success: completion rate of split requests, and adoption among group transactions.
What a strong answer includes
- Names the actual current friction rather than a vague make splitting easier statement.
- Builds on PayPal's existing request money infrastructure instead of a disconnected new feature.
- Uses completion rate of requested shares as the key metric, since a split that goes unpaid is not a success.
Common mistakes
- Designing a feature that duplicates Venmo or Splitwise without asking why PayPal specifically needs this.
- No metric for whether split requests actually get paid, only whether the feature is used.
Likely follow-up questions
- How would you handle a group member who never pays their share?
- How would this differ for international split payments across currencies?
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Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovery and strategy for AI products
- Chapter 7: AI UX and human oversight: design for a system that is wrong sometimes
- Chapter 14: Get the job: the AI PM interview loop