Product design question

How would you design a new feature to make splitting payments easier for users on PayPal?

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What this question tests

Product design for a specific, well scoped feature, testing whether the candidate can define the actual friction in splitting payments today.

How to approach it

  1. Define the user: groups splitting a bill, rent, or shared purchase, who currently use PayPal transfers manually.
  2. Identify the friction: no built in way to divide one payment among several people, requiring separate manual sends.
  3. Propose a split request flow where one person pays a merchant or logs an expense, then requests shares from named contacts.
  4. Describe the mechanism: integration with PayPal's existing contacts and request money flow, with reminders for unpaid shares.
  5. Define success: completion rate of split requests, and adoption among group transactions.

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