Product design question

How would you improve Amazon Prime?

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What this question tests

Product-improvement reasoning for a loyalty/subscription bundle, identifying which benefit lever to pull and how to measure impact.

How to approach it

  1. Identify Prime's core value pillars: fast shipping, video/entertainment content, and increasingly grocery and other perks, and pick one pillar with a clear gap.
  2. Name a concrete pain point, e.g. Prime members in lower-density areas not reliably getting the promised delivery speed, undermining the core value proposition.
  3. Propose a focused improvement: more accurate, hyper-local delivery-speed promises shown before checkout, rather than a blanket one or two-day claim.
  4. Explain the business tie-in: delivery-speed trust is the anchor benefit driving renewal, so improving it directly protects retention.
  5. Define success as delivery-promise accuracy rate and Prime renewal rate in the affected regions, as a guardrail against overpromising elsewhere.

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