Behavioral question

Describe for me a time where you had to do research to create a product or service.

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What this question tests

Whether you actually do original research before building, and can describe a rigorous process rather than a hunch.

How to approach it

  1. Pick a specific product or service and the real question research was needed to answer.
  2. State the Situation and Task: what was unknown and why guessing wrong would have been costly.
  3. Describe the Action: the research methods used, such as user interviews, surveys, competitive analysis, or data pulls, and why those methods fit the question.
  4. Explain how conflicting or ambiguous findings were resolved, not just that research happened.
  5. Give the Result: what the research changed about the final product decision, ideally something you would have gotten wrong otherwise.
  6. Note what you would clarify if the interviewer wants qualitative research, quantitative research, or both.

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