Behavioral question
How do you deliver bad news to stakeholders?
- The New York Times
- Behavioral
- Easy
Practice this question out loud. An AI interviewer asks it, follows up like a real interviewer would, and scores your answer. Type or speak.
Start a mock interview on this question · Mock interview from a job description
What this question tests
Behavioral and communication skill: delivering unwelcome news to stakeholders clearly, honestly, and without damaging trust.
How to approach it
- Describe your general framework: be direct and early, don't bury the bad news, and come with context and options.
- Give a concrete example: a missed deadline, a cut feature, or a metric miss you had to report.
- Describe how you framed it: leading with the fact, explaining the cause, and proposing a path forward.
- Explain how you tailored the message to the audience, such as executives wanting the bottom line first.
- State the outcome, ideally showing that trust was maintained or even strengthened by the transparency.
What a strong answer includes
- Describes a specific real example rather than staying purely theoretical about 'communication style.'
- Shows a clear structure: lead with the news, give context, then propose next steps or options.
- Notes audience-tailoring, like giving executives a concise summary versus engineers more technical detail.
- States a concrete positive outcome from the transparency, like stakeholders trusting future updates more.
Common mistakes
- Giving a purely theoretical answer with no concrete example of bad news delivered.
- Describing an approach that delays or softens the news too much, burying the key fact.
- No outcome described showing whether trust was maintained.
Likely follow-up questions
- Can you walk through a specific example of delivering bad news?
- How do you decide how much detail to share with different stakeholders?
- How do you handle a stakeholder who reacts poorly to bad news?
More behavioral questions
- What's a successful brainstorming session you conducted, and why do you consider it successful?The New York Times · Behavioral · Easy
- How do you encourage participation in brainstorming sessions?The New York Times · Behavioral · Easy
- Describe a situation or project in which you had to work with a cross-functional team.The New York Times · Behavioral · Easy
- How do you drive engineers and the team towards the product vision?The New York Times · Behavioral · Easy
- How would you deliver bad news to stakeholders?The New York Times · Behavioral · Easy
- How do you define a good PM vs. a bad PM?Google · Behavioral · Easy
More questions from The New York Times
Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 13: Lead the room: staff moves, forward-deployed PM, and the portfolio
- Chapter 14: Get the job: the AI PM interview loop