Product design question

What are the different problems that Instacart would see in their delivery experience? How would you prioritize the problems?

Practice this question out loud. An AI interviewer asks it, follows up like a real interviewer would, and scores your answer. Type or speak.

What this question tests

Ability to map a full user journey, surface real pain points, and prioritize them with a clear framework.

Map the delivery journey: order placed, shopper picks items, substitutions happen, delivery arrives, and post-delivery support.
List concrete problems at each stage: out-of-stock substitutions the customer dislikes, shopper picking wrong or low-quality items, and late or missed delivery windows.
Prioritize using an impact versus frequency framework, weighing how many orders each problem touches against how much it hurts trust.
Rank substitutions as the top issue, since it happens on nearly every order and directly affects satisfaction and refund rates.
Propose next steps for the top problem, like a pre-approved substitution preference set by the customer before shopping begins.

Names substitutions specifically as the highest-frequency pain point, not a vague 'delivery issues' bucket.
Uses a two-axis framework (frequency and severity) to justify the ranking instead of a gut-feel list.
Gives an illustrative number, e.g. 30% of orders including at least one substitution, marked as an assumption.
Proposes a concrete fix, letting customers set substitution rules in advance, tied directly to the top-ranked problem.

Listing many problems with no prioritization framework or ranking.
Focusing only on delivery lateness while ignoring higher-frequency issues like substitutions.

Chapters of the AI PM course that teach what this question tests.